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Request Center FAQs

Request Center FAQ

How does UFS-OCI prioritize Service Requests?

In order to allocate resources effectively, UFS-OCI prioritizes requests based on criteria that take into account factors such as: strategic goals and objectives, availability of resources balanced against the demands associated with the Oracle Financial Cloud project, impact to campus, as well as other constraints. See the table Categories & Classification Criteria for more information.

How will a Requester be notified about the status of a Service Request?

A member of the UFS-OCI team will email a status Confirmation Notification letter to the Requester when the initial review is complete and when there has been a change in status (e.g., if a request is moved from Pending to Active, or if an Active Request is Resolved).

Depending on whether the status of the request is Pending, Active or Cancelled, email notifications may provide include information regarding next steps, reasons an issue was moved into a particular status, or requests for clarifying or supplemental details to help OCI move forward.

Status Notifications will include a Tracking Number that will enable a Requester to check for updated information about the progress of their Service Requests.

What happens once a Request Form is submitted?

Once a request form has been submitted, the issue will be automatically logged to the Service Requests Tracker for review and prioritization.

Where can a Requester find the updates on the progress of Service Requests?

A Requester can find updated information in the Status Notes column on the Request Tracker. Use the Tracking Number included in the initial Confirmation Notification email to locate requests.

Who should a Requester contact with questions or information regarding Active projects?

Contact the UFS-OCI team member assigned to handle the Service Request directly!

For general questions relating to the UFS-OCI Request Center, please contact: